Ecotourism-greece.com

Ecomember 2016

Activities

Excursions

Pandora Travel only works with the best guides of Lesvos. They all love their island and they all speak English. Most of them also speak Greek and at least one other European language, like Dutch or German.

Activities Activities

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Payments

You can easily pay for your excursion or group holiday with PayPal. For this you don’t need to have a Paypal account; you can also pay with your bank card or credit card. Pandora Travel will send you a PayPal invoice by email shortly after your booking.

EXCURSIONS

General information: Excursion descriptions, duration and departure times

The information provided on this website is designed to help you select the excursions most suited to your interest. The excursion descriptions are as current and accurate as possible. Please note that occasionally changes in the descriptions do occur. Some tours may operate in an order that is different from that presented in the tour descriptions. The individual tour descriptions include approximate durations and can be found under each tour name. Please note that departure times are subject to change.

Prices

All prices are in Euro’s, capacity controlled and subject to change without notice. Prices do not include meals, refreshments and entrance fees, unless otherwise noted. There is no charge for children under the age of 2. Participants under the age of 13 pay child prices (unless otherwise noted). There is no discount for children on the nature trips by jeep.

Cancellation or modification

Excursion schedules are subject to cancellation or modification depending on the number of guests participating. Participants holding tickets for cancelled excursions will receive a full refund.

Refunds and cancellation fees

Any excursion cancellation which occurs 24 hours or more prior to the excursion date shall automatically receive a full refund. All excursions cancelled by guests within 24 hours prior to the excursion date are non-refundable.

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GROUP HOLIDAYS

Booking conditions

The person making the booking must be at least 18 years old. A booking is accepted and becomes a mutual agreement starting from the date when Pandora Travel sends a confirmation invoice or email.

Deposit

You will need to pay a deposit at the time of booking. You are required to pay a non-refundable deposit of €200 per person per tour at the time of booking in order for your booking to be confirmed. If your chosen tour requires a different amount of deposit to be paid, the booking form will contain the relevant details. We will then invoice you the remainder of the cost due before you travel and your invoice will contain details of the due dates for further payments. If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit.

Cancellation by traveller

If you need to cancel your booking, please let us know as soon as possible. If you cancel before the final balance is due, the deposit is non refundable, but can be transferred to another trip. The deposit will be transferred to the new booking, but you will be charged a €50 transfer fee. You can transfer your booking to another person. If you decide to cancel a booked trip 60 days or more prior to departure, we have the right to retain the deposit. If you cancel within 30 days prior to departure, we will retain all amounts paid by you.

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Cancellation by Pandora Travel

We may cancel a trip at any time prior to departure if, due to natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternative departure date or receive a full refund. In circumstances where cancellation is due to external events outside our control, refunds will be minus any unrecoverable expenses we have incurred. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including (but not limited to) travel insurance or flights.

Booking amendments

It is possible to amend your booking, by either transferring to another trip or by transferring to a third party, but you must notify us at least 60 days prior to the departure date. A fee of €50 per person per change will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period. All amendments are subject to availability.

Complaint procedure

If you are unsatisfied by anything during your trip it is your responsibility to inform the tour leader or Pandora Travel at the earliest opportunity so the problem can be addressed and rectified as soon as possible. Any further complaint should be put in writing to us and sent to our office within 30 days of the end of the tour. Any claim received beyond this date is considered invalid.

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